Complaints

How to File a Complaint: 

At SFVBS, we take your concerns seriously and are here to help. If you have any issues with our services or privacy practices, please follow these simple steps to ensure your complaint is addressed effectively. 

Step 1: Submit Your Complaint  

You can file a complaint by reaching out to us at hello@sfvbs.com. Please include your name, contact details, and a clear description of the issue you’re facing. 

Step 2: Review Process  

Once we receive your complaint, we’ll confirm that we got it within five business days. Our team will thoroughly review your concerns and may reach out for more information if needed.

Step 3: Response  

You’ll receive a formal response within 30 days of us acknowledging your complaint. This response will include our findings and any steps we plan to take to resolve the issue.

Step 4: Further Actions  

If your concerns aren’t resolved after these steps, you can contact the appropriate regulatory bodies or seek legal advice if necessary.

We appreciate your feedback and are committed to improving our services for you. Thank you for helping us maintain high standards of customer service and privacy compliance.